Software Service Plans

Software Service Plans

Software Service Plans from ANDTEK are an efficient way to get the most out of your investment in communications software. With ANDTEK Software Service Plans, our experienced support engineers are available to help you identify and resolve technical issues with your communications software.

FeaturesBasic StandardPremium *3 Telephone/Online
Technical Support8x58x524x7 *4 Response Time48h24h4h Cases per year-*1*1 Software Update ServiceBugfixes

Produits

Software Service Plans

Software Service Plans from ANDTEK are an efficient way to get the most out of your investment in communications software. With ANDTEK Software Service Plans, our experienced support engineers are available to help you identify and resolve technical issues with your communications software.

Features	Basic	Standard	Premium *3
Telephone/Online Technical Support	8x5	8x5	24x7 *4
Response Time	48h	24h	4h
Cases per year	-	*1	*1
Software Update Service	Bugfixes
Online System Resources
Support Notification Service

Request support by contacting support@andtek.com with your Contract ID.

*1 The number of included cases depends on the service listprice.
*3 Premium Service Plan: Additional services for mission-critical deployments.
*4 for Severity 1 incidents

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Fastlinks: Voice Recording \| Presence and Status \| Lock Phone \| Directory \| Desktop Client \| IP Camera \| IP Phone Settings \| Broadcast and Paging \| DECT \| Communications Applications
Free XML Services \| AND Communicator \| VoIP Ceiling Speaker \| Audio Amplifier \| Android \| iPhone

Cisco ®, Cisco IOS ®, Cisco ® Systems and the Cisco ® Logo, are registered trademarks or trademarks of Cisco Systems Inc. and / or affiliates in the U.S. and certain other countries. Cisco Unified Call Manager and Cisco Unified Communications Manager are referring to the respective products of Cisco. Apple ®, iPhone ®, iPod ® Mac ® and Macintosh ® are trademarks of Apple Inc., registered in the U.S. and other countries. ANDTEK©, AND Phone© and AND Mobile© are trademarks of ANDTEK GmbH. All other trademarks mentioned in this document or Web site are the property of their respective owners.